Executive Officers

Joseph L. Jackson
Chairman and Chief Executive Officer
Joseph L. Jackson
Chairman and Chief Executive Officer


Joseph L. Jackson has served as our Chairman of the Board since December 2016, and has served as our Chief Executive Officer and a member of our Board since February 2007. Prior to joining us, Mr. Jackson served in various roles at First Data Corporation, a provider of payment processing services, from January 1983 until March 2006, most recently as President of Commercial Services for its Western Union subsidiary. Mr. Jackson holds a B.S. in Business Administration from the University of... 
Edgar O. Montes
President and Chief Operating Officer
Edgar O. Montes
President and Chief Operating Officer


Edgar O. Montes has served as our President since December 2016 and Chief Operating Officer (COO) since December 2012. Prior to his appointment as COO, Mr. Montes held the position of Senior Vice President, Service Delivery Operations since March 2012, and also held the position of Vice President, Operations from November 2006 until March 2007. Prior to joining us, Mr. Montes held a variety of leadership positions with American Express, most recently as Vice President—Customer Service, wh... 
Colm M. Callan
Chief Financial Officer
Colm M. Callan
Chief Financial Officer


Colm M. Callan most recently served as CFO of the Product and Technology division of PayPal, an eBay Inc. (NASDAQ: EBAY) company, comprised of more than 4,000 people and $1 billion of annual spend. Prior to his position at PayPal, Mr. Callan was a Senior Director of Corporate Development at eBay Inc., where he led multifunctional teams in the execution of global strategic acquisitions, joint ventures, divestitures, and investments. He also brings almost a decade of technology investment b... 
Kimberly L. Wilford
Senior Vice President, General Counsel & Corporate Secretary
Kimberly L. Wilford
Senior Vice President, General Counsel & Corporate Secretary


Kimberly L. Wilford has served as our Senior Vice President, General Counsel and Secretary since March 2008. Prior to joining us, Mrs. Wilford served as Senior Corporate Counsel for Aricent Inc., a leading communications software company, from May 2007 to March 2008, where she advised Aricent on legal matters, and prior to that as Associate General Counsel for KLA-Tencor Corporation, a provider of yield management and process control solutions for semiconductor manufacturing and related i...